Data access, export and account erasure

What you can use

The most commonly used rights are:

• Access to data - information about what data concerning you we process.
• A copy of the data in a commonly used format, suitable for transfer.
• Correction of data that is inaccurate or out of date.
• Erasure of the account together with the data, unless obligations arising from the law stand in the way - for example the retention of accounting records.

How to submit a request

You will find the data copy and account erasure in the app: Account → “A copy of my data” or “Account erasure”. For anything else - access to information, correction, objection - write to kontakt@jakzdacprawko.pl from the address the account is registered to. Without it we have no way to link the request to the data, and we do not want to guess.

Analytics and advertising

We activate Google tools for analytics and advertising only with your consent. Without it, the Service works the same. You can change your consent at any time in “Privacy settings”. Details are in the Privacy Policy.

What happens after erasure

We erase the account no earlier than 7 days after the request is submitted, unless you ask for earlier erasure, and no later than 30 days after. Until the account is erased, you can cancel the request in the account settings or by writing to kontakt@jakzdacprawko.pl. The erasure itself is irreversible: progress, statistics and answer history disappear.

We do not refund the unused part of an access period that has already started, and unused days do not carry over to a new account - if you have active access, take that into account before submitting the request. A Package whose access period has not started yet - not activated or waiting in the queue - is different: we refund the full price paid for it if its period did not start before the account was erased or started more than 7 days after the request was submitted, within 14 days of the erasure at the latest. We refund it using the same payment method; if that is not possible, we will ask you for a bank account number and your consent to a refund by bank transfer before erasing the account. The other cases in which a refund is due on a different basis - for example, when you erase your account because you do not accept a change to the Terms of Service - are listed in § 13(3) of the Terms of Service.

Erasing your account is not a withdrawal from the contract. If the period for withdrawing from the Package contract has not yet expired, you can still withdraw - even after requesting account erasure. For a Package that has not been activated we then refund the full price, and for an activated one the price less a charge for the time of active access, counted in full minutes.