When access starts after purchase
Payment and the start of access are two separate moments here. Once paid, the Package waits in your account, and the days only start running down when you activate it yourself.
Why access does not start immediately
You buy the Package for a fixed number of days. If the countdown started at payment, every day between the purchase and the first study session would be a wasted day - and many people buy access in advance, right after signing up for a course.
So the decision to start is yours. Buy today, activate when you actually sit down to study.
How to activate access
Sign in to the app and open your account. The paid Package is waiting there to be activated - you tick the statement if the app asks for it and click “Activate access”. The days begin running from that moment. If you still have another active Package, the new one will start right after it ends - no day is lost.
You cannot see the Package in your account
Before you write to us, check three things - in this order:
- Whether you are signing in with the same email address you used for the purchase. This is the most common cause.
- Whether the payment was confirmed by the operator - with a bank transfer, confirmation can arrive with a delay.
- Whether the contract confirmation went to spam - it contains the address the Package was assigned to.
If that did not help
Write to us and choose the topic “Payment and access”. Give the order number and the address used for the purchase, if it differs from the one you are writing from - with those two details we will find the payment straight away.
Still have a question?
Write to us - we will attach the title of this article to your request.